Facilitating rapid innovation through collaborative workshops and prototyping
Uncovering insights through comprehensive research to inform design decisions.
Human-centered approach to problem-solving, ensuring empathy-driven solutions.
Driving innovation and excellence through strategic design leadership and team empowerment.
Setting clear design direction aligned with business goals and user needs.
Fostering an environment that encourages creativity and continuous improvement.
Building and mentoring high-performing design teams that deliver exceptional results.
Specialized skills and deep expertise in key areas of UX design and strategy
Facilitating collaborative workshops to quickly ideate, prototype, and validate solutions for rapid innovation.
User Journey Mapping
Empathy Workshops
Problem Framing
Using various research methods to uncover valuable insights that inform design decisions and drive product success.
User Interviews
Usability Testing
Data Analysis
Human-centered approach to problem-solving, ensuring every design decision is rooted in empathy and user insights.
User Journey Mapping
Empathy Workshops
Problem Framing
A selection of my most impactful work showcasing design leadership and user-centered solutions
AI Powered
Complaince
The AI Zero Tolerance Policy project aims to identify and flag violations of zero-tolerance policies during customer interactions.
AI Powered
Complaince
The AI Call Audit project leverages Assembly AI for call diarization and sentiment analysis to generate Customer Satisfaction
AI Ops
Cloud Operations
The Albatross project is a cloud-based operations management solution based on IBM NOI (Netcool Operations Insight) that aims to
Digital Health
Bulk Messaging
Bulk Messaging System is to streamline communication between doctors and their patients by allowing them to send messages in bulk.
Specialized skills and deep expertise in key areas of UX design and strategy
Statistical analysis of user behavior patterns and performance metrics to validate design decisions.
Analytics Review
A/B Testing
Survey Analysis
Direct observation of users interacting with prototypes to identify usability issues and opportunities.
Task Analysis
Think-aloud Protocol
Heuristic Evaluation
In-depth understanding of user behaviors, needs, and motivations through direct observation and interviews.
User Interviews
Contextual Inquiry
Focus Groups
Exploring innovative AI solutions that transform customer service quality and policy compliance
